Once your order is placed, it’s usually processed and shipped within 1–2 business days. From there, delivery typically takes an additional 2–8 business days, depending on your location.

If your order includes multiple items, they may be sent in separate packages, each with its own tracking number. This might cause items to arrive at different times, but don’t worry, you’ll be able to track each one every step of the way.

We're here to help! If you received the wrong item, something arrived damaged, or there’s an issue with your delivery, please reach out to us at support@pawsomeplace.com.au with your order number and a brief description of the issue. We'll make it right as quickly as possible!

You can contact us anytime by emailing support@pawsomeplace.com.au. We aim to respond within 1–2 business days. Be sure to include your order number (if applicable) so we can assist you faster!

Orders are automatically processed shortly after being placed, so cancellations aren’t always possible. However, if you contact us within a few hours of placing your order, we’ll do our best to accommodate your request. Please email us at support@pawsomeplace.com.au ASAP.

We currently ship Australia-wide! No matter where you and your furry friend are located, we’ll do our best to get your order to your doorstep.

Yes, once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Yes! We offer toys and accessories designed for dogs of all sizes, ages, and breeds. Each product includes details about its suitability, so be sure to check the description for guidance on what's best for your pup.

Each product page includes sizing information to help you choose the right fit. If you're unsure, feel free to email us with your dog’s breed, age, and weight, we’re happy to help you find the best size!

If you're not satisfied with your purchase, we offer returns or exchanges within 30 days of receiving your order. Items must be unused and in their original packaging. To start a return or exchange, just email support@pawsomeplace.com.au and we’ll guide you through the process.